When you go to your doctor or dentist, the first person you see is probably a medical administrative assistant. You may think that person only serves to check you in, but they do a lot more than that! If you want to start your day early, work with people, and keep track of important details, becoming a medical administrative assistant might be right for you. Read on to learn what goes on in the day-to-day life of a medical administrative assistant.
Rise and Shine
Do you work best in the morning? Doctor offices and dentist offices usually open at 8 AM, but as a medical administrative assistant, you need to be there at least fifteen minutes to a half hour beforehand. The early arrival gives you time to:
- Pull patient charts
- Prepare patient information and insurance forms
- Check messages for any last-minute cancellations or other important calls
- Advise the doctor on their patient schedule for the day
Once patients arrive, the busy part of your day begins. You’ll work to verify patient information, check insurance forms to ensure they are completed, process any insurance co-payments, code medical information, and schedule additional appointments.
Work with the Public
As a medical administrative assistant, you need to have a pleasant personality and phone voice as you work with people every day, both in person and over the phone, to:
- Schedule appointments
- Take messages to pass to the nursing staff or doctors
- Handle fulfillment and refills of prescriptions
- Coordinate follow-up appointments
- Pass along insurance information to medical administrative assistants at specialists’ offices
If the office has an email address listed on their website, you may also answer emails from patients, prospective patients, and other medical offices.
Medical offices are up to date with the latest technology, so you’d need to be, too. Some may even work with Electronic Health Records (EHR), which are computerized versions of patient medical records. You will work with a computer to jot down patient notes and appointments, transcribe hand-written medical reports, and forward medical records when requested.
Ensure Patient Confidentiality
Since you’ll work with very personal medical data, it is a large part of your job to know and follow the medical record privacy regulations. One that all medical administrative assistants come to know well is the Health Insurance Portability and Accountability Act otherwise known as HIPAA, which ensures the privacy of a patient’s protected health information. To ensure this privacy, any medical records need to be kept out of sight of anyone walking into the office or walking up to the desk, and computer records need to be kept under the tightest security.
If you want to get started on the path to success as a medical administrative assistant, call (212) 962-0002 to learn more about New York Career Institute now.